Analisis Pengaruh Komunikasi Tenaga Kesehatan Terhadap Kepuasan Pasien Rawat Jalan Di Klinik Pratama Siti Rahmah Tanjung Morawa

Satisfaction is an important thing in improving services to the patients. The patient will feel satisfied if service acceptable according standard or excess of that expected. purpose this study was analyze influence communication health workers satisfaction outpatients. This type research a quantitative with cross sectional design. Research carried out Pratama Clinical Siti Rahmah Tanjung Morawa. population 130 people, and sample 98 respondents. A sampling technique sampling. Data analysis for univariate, bivariate using simple linear regression at 95% confidence level. results showed worker was, outpatients but hospital still far from minimum standards hospital. Communication affect outpatient medium strength direction positive, which means increases, also increased. Conclusion better on basis it further improve care. Clinic need create questionnaire, level patients evaluated routinely find extent felt by after getting service.